Tata Consultancy Services' customer Zions Bancorporation has won Celent's Model Bank award for the Best Legacy Transformation recently.
Jennifer Smith, Zions' Chief Information Officer, commenting on the victory, said, “This accolade is a testimony to our vision, which was shared by TCS from the outset. We embarked on a mission to solve customer and employee pain points; simplify and substantially reduce risk for Zions; become agile in adapting digital technology to exceed customer expectations and fulfil regulatory compliance. Receiving a Model Bank award from Celent is an exciting recognition of the complex road map and compelling journey that we have embarked upon together." Venkateshwaran Srinivasan, Head, TCS Financial Solutions, said, "We congratulate Zions on this accomplishment and are glad to be preferred partners in its transformation. At the heart this program was a focus on customers, simplification and operating efficiency in addition to reducing risk. This TCS BaNCS program is helping Zions to get future ready in terms of customer and employee experience and we believe that a number of banks have compelling reasons to travel a similar path." "We rarely see this depth of partnership between a bank and a vendor, and Zions' willingness to be a trailblazer by using an international firm to implement a modern, modular, and flexible core system speaks to the vision of its leadership." Outlining the importance of culture in such a huge transformation, Stephen Greer, Senior Analyst at Celent, added "Zions is undergoing a major shift in operations and technology to reach its strategic goals. Through an extended migration process and comprehensive change management, Zions has been able to achieve a significant shift in culture as it drives towards a frictionless customer experience."