Gartner has recognized Zendesk, a software building company, in “Leaders for 2017 Magic Quadrant", for the CRM Customer Engagement Center report.
The Chief Revenue Officer of Zendesk, Bryan Cox, said: “We think this report reflects the urgent and global business need to engage and support the customer throughout the customer lifecycle and across multiple interaction channels.”
According to the report, by 2019, over 85 per cent of new packaged customer service and support software will be delivered on a cloud-based model, Bureaucracy Today has learnt.
It further states that SaaS will emerge as an essential selection factor for CRM customer engagement centers in all geographies and for all but the most complex processes.
The CEO and founder of Zendesk, MikkelSvane said, “We’re helping organizations of all sizes not only support their customers but also build better, long-term relationships with them.”